Last updated: February 10, 2025
This Privacy Policy describes how VoxFluens ("We", "Our" or "Company") collects, uses, and handles your personal data ("Personal Data"), and what choices you have when you use our application, website, and services (collectively, the "Services"). By using the Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree to the practices described in this Privacy Policy, please do not access or use the Services.
We collect several different types of information for various purposes to provide and improve our Services, including Personal Data and Usage Data as set forth below. If you do not provide your information when requested, you may not be able to use some or all of our Services.
While using our Services, we may ask you to provide us with certain personally identifiable information ("Personal Data"). Personal Data may include without limitation:
We may collect information related to your interaction with or usage of the Services, including without limitation: your IP address, device type, browser type and version, pages of our Services that you visit, the time and date of your visit, the time spent on those pages, device language, unique device identifiers, system logs, performance metrics, and other diagnostic data related to your interaction with the Services ("Usage Data").
The VoxFluens application may capture and process audio, dictated text, and related content to provide transcription, translation, formatting, and text insertion. Depending on the current technical configuration, this processing may occur on the device, through VoxFluens backend services, or through infrastructure and artificial intelligence providers contracted to perform the requested functionality. We do not use recordings or transcripts for behavioral advertising.
If you opt to share content with us for model training, we may collect pseudonymized text and corrections you provide to improve the performance of transcription for all users. This may include Personal Information if shared.
When you sign up for any of our Paid Services, our third-party payment processor collects and processes your payment-related information, such as your name, email, billing address, credit/debit card or banking information, or other financial information. This information is processed in accordance with PCI-DSS security standards.
You may have the option to submit additional information as you use our Services. For example, you may choose to participate in surveys where you can provide feedback on our products.
VoxFluens may use your Personal Data and Usage Data for the following purposes:
VoxFluens, and the third parties we work with, use cookies and other tracking technologies on our Services to collect information about your usage of the Services and your device. These cookies are used to improve your experience, remember preferences, and help us analyze how users use our Services. You can control the use of cookies through your browser settings.
We may use third-party web analytics services on our Services to help us analyze how users use the Services. These vendors use technology to collect information about your usage. To prevent tracking for analytics purposes, you may install blocking extensions in your browser.
We engage in advertising for our own products and services and track ad attributions to measure effectiveness. We use cookies or similar technologies to collect information about your use of our Services to optimize and serve our marketing content. We do not sell your data or use it to optimize ads for other companies. If you wish to learn more about controlling cookies for marketing purposes, you can visit the Digital Advertising Alliance's Consumer Opt-Out Link.
The site uses required local storage to preserve language, website authentication session, purchase intent, checkout, security, downloads, and redirect behavior. These items are treated as necessary to deliver the experience requested by the user.
Marketing cookies and technologies, including Meta Pixel on campaign pages, should only be activated after the user authorizes them in the privacy preferences. You can accept, reject, or change these preferences through the privacy control shown on the site.
Rejecting non-essential cookies does not block downloads, browsing, language selection, login, checkout, or access to core pages. It only limits advertising measurement and marketing events.
We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies. Once no longer needed, your personal data will be deleted or anonymized. If we anonymize, aggregate, or de-identify Personal Data, we may use and disclose it for any business purpose.
Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
VoxFluens will take steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place.
This section describes when we may disclose Personal Data:
The security of your data is important to us. We implement technical, administrative and physical safeguards to protect the information we collect from loss, misuse and unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Your personal data may be protected by Brazil's General Personal Data Protection Law (LGPD) and, where applicable, the European GDPR. You may request confirmation of processing, access, correction, anonymization, blocking, deletion, portability where applicable, information about sharing, review of automated decisions where applicable, objection to irregular processing, and withdrawal of consent.
In certain circumstances, you have the following data protection rights to:
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. To exercise any of these rights, please contact us using the information provided below.
To use the Services, you must be at least 13 if you reside in the United States, and 16 if you reside anywhere else. If you are under the age of 18, depending on where you live, you may need to have your parent or guardian's consent. If you are a parent or guardian and become aware that your child provided us with Personal Data, please contact us immediately.
The Services may contain links to third-party websites or services. We are not responsible for the content or practices of those websites or services. The collection, use, and disclosure of your information by third parties will be subject to the privacy policies of the third-party websites or services, and not this Policy. We urge you to read the privacy and security policies of these third parties before providing information to them.
We'll update this Privacy Policy from time to time. When we make changes, we'll update the date at the top of the Privacy Policy. If a modification meaningfully reduces your rights, we will notify you (by, for example, sending you an email). Modifications will not apply retroactively. We encourage you to check back periodically to review this Privacy Policy for any changes.
If you have questions about this Privacy Policy or want to exercise data subject rights, contact us at support@voxfluens.com. Privacy and data protection requests should include the account email, the right you want to exercise, and enough information for secure identity validation.
If you have questions about our privacy practices or need to exercise your rights, please contact our support team.